Do you know it? An important document needs to be printed and the toner is empty. Even if the docuFORM MPS System can be assumed that the order was sent on time, it may have been delivered late or without your knowledge.
docuFORM now also offers a free app for Lexmark MFP, with which you can check the status of all toner orders directly on the device display. This saves time and money, as there is no need to research whether an order has already been placed or delivered.
In the "Info field" it is also possible to store the tracking URL of the shipping service provider in order to be able to track the shipment in the browser of the device at any time.
The REST API is a standardized software interface that allows you to connect and interact with a cloud without having to open customer networks. It is considered the backbone of the Web and ensures platform independence and scalability.
Authentication takes place via an "OAuth 2.0" security server without disclosure of access rights. The cloud answers exclusively and request-specific after checking the access authorization. The customer network is never "addressed" from outside at any time.
If there is a feedback channel between any ERP system and the docuFORM MPS Server for transmitting order or service statuses, these are also automatically displayed in the Service App.
To use the Service Info App, the optional Order Shop Module is required for the Mercury MPS solution. This offers you a product database with all manufacturer information for consumables. This also includes information on mileage for the calculation of the coverage line as well as order numbers.
The user can decide within the framework of an order proposal list whether the identical toner should be replaced or an alternative toner with a modified mileage should be selected by the system. The order itself can then be transferred digitally to ERP systems in a wide variety of formats. XML formats and a programming interface are available for this purpose. The customer can track his order at any time via a supplier note function.
You will lose money by replacing toner cartridges too early. The Mercury MPS system calculates the remaining life of your toner cartridge using specially developed algorithms. This guarantees you a cost efficient toner exchange, taking into account user behaviour to determine the remaining life in days.
This analysis of the toner remaining quantities enables a refinement of the ordering rules and thus further cost reductions for the user. By using special mechanisms to eliminate erroneous messages, an optimal triggering of orders for consumables is guaranteed. The delivery cycle also takes into account delivery time, weekends or public holidays and operating reserves.
The Service App will be available for all manufacturers step by step analogous to the docuFORM Follow"2"Print App.
Managed Print Services from docuFORM are one of the leading tools for professional fleet and service management. Due to the manufacturer independence, mixed and heterogeneous equipment parks can be managed in one software solution. Various modules offer you the possibility to map exactly the needs of your customer or your company.