Lexmark MFPs can display additional services from MPS software with Embedded App

docuFORM now offers a free app for Lexmark MFP that allows you to check the status of your toner order directly on the device display

More information for customers - order statuses can now be viewed directly on the device display

April 06 2020

Logo Lexmark

Do you know it? An important document needs to be printed and the toner is empty. Even if the docuFORM MPS System can be assumed that the order was sent on time, it may have been delivered late or without your knowledge.

docuFORM now also offers a free app for Lexmark MFP, with which you can check the status of all toner orders directly on the device display. This saves time and money, as there is no need to research whether an order has already been placed or delivered.

Main screen of the Lexmark MFP with Service Info App installed

The following information is displayed:

  • Status of your order from shopping cart to delivery
  • Type of the ordered article
  • Article number
  • Amount of the ordered articles
  • Order number
  • Order or delivery date
  • Information about your order, such as the tracking number of the shipment.

In the "Info field" it is also possible to store the tracking URL of the shipping service provider in order to be able to track the shipment in the browser of the device at any time.

Detail page with order information

Security standards through REST-API with OAuth 2.0 certification

The REST API is a standardized software interface that allows you to connect and interact with a cloud without having to open customer networks. It is considered the backbone of the Web and ensures platform independence and scalability.

Authentication takes place via an OAuth 2.0 security server without disclosure of access rights. The cloud answers exclusively and request-specific after checking the access authorization. The customer network is never "addressed" from outside at any time.

Notifications for planned service calls

If there is a feedback channel between any ERP system and the docuFORM MPS Server for transmitting order or service statuses, these are also automatically displayed in the Service App.

Order shop-Modul for Mercury Managed Print Services

To use the Service Info App, the optional Order Shop Module is required for the Mercury MPS solution. This offers you a product database with all manufacturer information for consumables. This also includes information on mileage for the calculation of the coverage line as well as order numbers.

The user can decide within the framework of an order proposal list whether the identical toner should be replaced or an alternative toner with a modified mileage should be selected by the system. The order itself can then be transferred digitally to ERP systems in a wide variety of formats. XML formats and a programming interface are available for this purpose. The customer can track his order at any time via a supplier note function.

Optimal time for toner replacement

Toner consumption calculation by interpolation

You will lose money by replacing toner cartridges too early. The Mercury MPS system calculates the remaining life of your toner cartridge using specially developed algorithms. This guarantees you a cost efficient toner exchange, taking into account user behaviour to determine the remaining life in days.

This analysis of the toner remaining quantities enables a refinement of the ordering rules and thus further cost reductions for the user. By using special mechanisms to eliminate erroneous messages, an optimal triggering of orders for consumables is guaranteed. The delivery cycle also takes into account delivery time, weekends or public holidays and operating reserves.

Graphical representation of the toner flow for calculating the ideal shipping day

The Service App will be available for all manufacturers step by step analogous to the docuFORM Follow"2"Print App.

Managed Print Services from docuFORM are one of the leading tools for professional fleet and service management. Due to the manufacturer independence, mixed and heterogeneous equipment parks can be managed in one software solution. Various modules offer you the possibility to map exactly the needs of your customer or your company.

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