Mercury Fleet & Servicemanagement Overview

• Mercury Fleet & Servicemanagement (FSM) is a unique and flexible software tool to capture and manage Printer / MFP machine information
• Mercury FSM is OEM independent, so Ricoh, Canon, Konica Minolta, Xerox, HP, Sharp, Samsung, Toshiba, etc.
• SNMP Walker & private MIB analysis allows an manufacturer independent monitoring of all printing devices
• Centralized and decentralized data archiving of end customer data
• Billing client capability within the superordinated Fleet & Servicemanagement System (Global Hosting)
• Transmission of device information and printer state messages without compromising of customer networks
• Integration of many SQL databases possible
• Platform independent web client
• Monitoring and controlling of multifunctional printing systems (MFP)
• XML (RPC) interface for universal integration of external programs

Mercury Fleet & Servicemanagement Workflow

The Mercury FSM Client Software is collecting all Printer / MFP machine information (meter, toner, alerts, etc.) in the network via SNMP in intervals. Those intervals may be set different depending on the type of machine information. Critical information can be transferred to the central server immediately. Analysis is done at the central server using a web based client application.

The Mercury FSM Client Software is installed on the enduser's network (PC or Server, no dedicated hardware required) and captures from the Printer / MFP all requested standard and private MIB data into a temporary SQL database.

• Meter readings and toner levels are transmitted in freely definable intervals via e-mail or XML-RPC to the central server
• Manufacturer related SNMP information compensates and standardizes printer queries for toner level and "private counter". This allows manufacturer independent normalized queries for toner levels at the central server
• This makes Mercury FSM a manufacturer independent tool for monitoring and analysis of printer states

The Mercury FSM client software is transmitting the captured Printer / MFP machine information out of the SQL database in a one-way communication to the FSM Server through e-mail or XML-RPC communication. There it is filed in the FSM Server SQL database. The intervals of communication from the client software to the FSM Server may be configured. Critical information can be defined, which will be transferred to the FSM Server immediately

• The central server offers multitenancy and can also be used for multiple customers, centralized by a service provider
• Individual reports are possible with a web based client application or directly with SQL queries
• Notification of all printer status and error messages via e-mail
  
  
  • freely definable levels of escalation
  • Reminding and resend functionality within the e-mail dispatching
  • Definition of maintenance events

Installation for various customer / dealer scenarios

The FSM Server is available in three configurations:

• For installation behind the firewall of the end user
• For installation at a single dealer location
• For installation at a 'central' location for multiple dealers' access

These configurations will enable to satisfy any end user or dealer(s) requirements on security or access control of machine information.

The FSM Server is hosting powerful report generation applications to optimize service, supply and invoicing processes.

All captured machine information can be exported from the Server SQL database into external business applications through CSV data format.

Remote monitoring of all printer states for customer networks

• All printer states or SNMP messages can be sent via e-mail, depending on the classification of escalation
• Within the customer monitoring, the user can see an overview of all SNMP error states remote from his work desk
• Critical error messages are directly forwarded via e-mail to the service point
• All information is additionally stored within the printer history
• From the global customer monitor a branch into the SNMP printer overview of the particular customer and into the printer history can be opened.